At Epil Wax, we take great pride in the quality of our products. If you are not completely satisfied with your purchase, please review our policy below.
Returns
We accept returns on unused and unopened items within 14 days of delivery.
To be eligible for a return:
• The item must be unused, unopened, and in its original packaging
• The return must be requested within 14 days of receiving your order
• Proof of purchase (order number or receipt) must be provided
For hygiene and safety reasons, we cannot accept returns on opened wax products.
Damaged or Faulty Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
• Your order number
• A description of the issue
• Photos of the product and packaging
We will arrange a replacement or refund where appropriate.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, refunds will be processed to your original payment method within 5–10 business days.
Original shipping costs are non-refundable, unless the item is faulty or incorrect.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked delivery service, as we cannot be responsible for items lost in transit.
Exchanges
If you wish to exchange an item, please contact us and we will assist you in arranging this where possible.
Contact Us
For any return or refund enquiries, please contact us:
Person of contact - Sarah Ellender
Email: contact@epilwax.co.uk
Business name: Epil Wax
